The Tennessee Real Estate Commission complaint process enables a member of the public to file a formal complaint against a real estate licensee they believe has acted improperly or illegally in the performance of their duties as a real estate licensee.

Before you file with our office, the Commission requests that you read the following information which explains its function, responsibilities and powers.

1. The Commission was created to enforce the Tennessee Real Estate Broker's Licensing Law of the state. It has only such powers as the legislature gave it. In order to safeguard the interest of the public, the Commission wants to ensure that only those who meet the statutory requirements for licenses are able to obtain them and that those who fail to comply with the laws governing the conduct of the profession are disciplined.


2. The Commission does not have jurisdiction over individuals who do not have licenses, thus cannot take any disciplinary action against them. After investigation, the Commission can seek criminal prosecution against those it finds are operating or practicing without a license. It can also seek an injunction to prohibit further unlicensed activities.


3. The Commission cannot recover or order the refund of any money or property to which you may be entitled. You must institute a civil lawsuit for this purpose and hire your own legal counsel, if necessary. In certain instances, a judge can revoke or suspend the license of the person against whom you are complaining, the Respondent.


4. Attach legible copies of all pertinent documents, etc. After we receive your completely executed complaint form (MUST BE NOTARIZED) we will send a copy of the complaint to the Respondent with the request that he or she reply within 14 days of the postmarked date of receipt. When the response is received by our office, we will send a copy to you. You may respond to the Respondent's answer if you wish.


5. An Administrative Review will take place and if additional information is necessary, your complaint may be forwarded to an Auditor or the Investigation Section. The auditor/investigator assigned to the case will seek the additional evidence requested. The Commission will review the findings and will take the appropriate action.


6. If the Commission votes to hold a formal hearing, you will most likely be subpoenaed to testify.